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Smart digitalization fulfills the everyday needs of users - Check these things when taking new digital services into use

 

 

 

Arto Leppisaari, CEO of Movendos

 

Smart digital healthcare focuses on patients and customers, meeting also the daily needs of the professionals. Solutions based on real user needs save time and costs. They enable the right support and care at the right time to meet the personal needs of the customer, also from the perspective of prevention.

 

Many small and medium-sized healthcare and social care service providers are currently thinking, if the investments needed for offering modern digital services are too high for them, and available only to large health care service providers, who develop their own digital services.

 

Even though big players use lots of financial and human resources for digital development, there are modern ready-made solutions available also for smaller customers. These solutions can be deployed to market quickly, efficiently and in a cost-efficient way.

 

Right-timed support from one channel

 

Movendos is a Finnish company, established in 2012, with a background in health and behavioral sciences. Movendos has developed a comprehensive solution, Movendos Health Platform, which includes digital services for symptom-based time reservations, health and wellbeing surveys, health screening, chat, non-urgent messaging and remote appointments.

During year 2019 over 150 000 appointments were reserved via Movendos Health Platform, including an assessment of patient needs and symptoms. Over 100 000 health surveys have been completed with Movendos survey tool, creating huge amounts of health data, which support both development and maintaining of individual health and development needs of the healthcare.

 

It’s easy, quick and cost-effective to take the system into use, also for the smaller service providers.  Movendos Health Platform fits well also the needs of small private social service and therapy service providers. 

 

Remember these when you consider next steps for your digital health or social care services

 

While developing new digital services, it’s important to recognize how new solutions can serve your customers better, in a more individual way and efficiently - also in the long run.

 

At least these things are worth checking before making decisions about new digital services:

 

  1. Is the solution designed to be generic or for the needs of a specific service provider? Common needs don’t always fill the needs of a specific area and the benefits are not achieved.

  2. Is it possible to brand and tailor the solution as part of your services, and to offer a unified user experience?

  3. Is the solution modular, where individual building blocks can be taken into use one by one, based on your schedule and needs?  These kinds of building blocks can be e.g. time reservation, chat, urgent and non-urgent messaging, remote appointments, surveys, screenings, reports.

  4. Does the customer or patient find all the needed services from one customer portal with single user credentials or does the customer need multiple different credentials for each separate service?

  5. Does the system integrate to an Electronic Health Record? This is very play important for making the healthcare professionals’ work more effective. Integration enables for example. automatic management of the user accounts in the service, effortless access for professionals to the service, data handling and transition and guiding of customers to the right professionals.

  6. What type of data does the system collect and can the data be utilized? Is the collected data easily accessible from the Electronic Health Record, reporting services, or other systems? Does the system provider offer usage statistics, which support the development of your own services and processes?

  7. Can the services be accessed with any device, also mobile devices? Is there a possibility to have branded mobile apps?

  8. Is the service security level high and processes well documented? Is the system security audited regularly by an external party? Is  the customer authentication secure, e.g. by bank authentication?

  9. What is the system’s current phase in its life cycle? Is the system provider searching for the first customer or is the system already in wide use? Is the system developer actively developing the system further? Are the development plans in line with your own requirements?

 

The blog is written by the CEO of Movendos, Arto Leppisaari. The presentation of Arto will take place at the Digital Health Nordic event on Tuesday 21.1.2020. Also a video of the presentation will be published after the event:

 

Patient-Centered and Smart Digital Healthcare

 

Is emerging digital healthcare leveling the playing field of big and small healthcare providers?  

The journey of patient in a digital care pathway

Time & cost reduction for all parties

Prevention and early intervention with easy access

 

Read the blog in Finnish here. 

 

 

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